How do I return an item purchased on Tile Center?
Conveniently place your return request online if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state.
For additional instructions check your email/SMS. We send you important updates from time-to-time.
Login to Tile Center, place a return request:
- Create a Return Request
- Go to 'My Orders'
- Click 'Return' to open the Return Request form
- Select 'Replacement' or 'Refund'
- 'Item to be Returned' is picked up
The item you wish to return will be picked up from your doorstep.
- Replacement/Refund Initiated
Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.
Please ensure that the product is in unused and original condition. Include everything from the package you've received including price tags, labels, original packing, freebies and accessories.
We try our best to offer you a hassle-free returns experience.
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Returns are subject to the Seller's return policy. Returns are covered by the 15 Day Replacement Guarantee for sellers with Tile Center Advantage, 15 Day Replacement Guarantee for all other sellers for Fashion and Books categories, and 10 Day Replacement Guarantee for all other sellers.